The last few days have been very long, hectic, and crazy as we are sure it has been for you as well. While this is not the last update, we hope that this will at least give you an idea of what steps you need to take in regards to your server located at GorillaServers in Ogden Utah.
As of this moment, all of the servers not directly affected are back online. If you are unable to access your server, it can be assumed it is currently down and will remain so until it can be inspected for any damage in the coming weeks. We are optimistic that the vast majority of data stored on these servers is recoverable. Several servers racked in the vicinity of the incident have resumed operation without trouble.
Our focus going forward is to restore functionality and connectivity to as many servers as possible. Every hour, more and more servers are brought back online, and we will continue in that effort over the coming weeks. Timelines are very hard to predict at any stage and many clients’ servers won’t be back online for several weeks. If you have not already done so please submit a support request through our online customer portal at https://support.gorillaservers.com
Once your ticket has been submitted, please be patient and understand continued inquiries for updates are counterproductive as everyone who is updating you is one less person trying to bring your services back online. We will post weekly general updates as they happen and customers will be notified when any changes have been made to their status.
In online forums, we have posted as many informative updates as possible to keep you, our clients, “in the loop”. Alongside our updates, several attempts have been made to spread rumors and false information. If customers have any specific questions in regards to their service, the client portal is the proper channel to communicate through.
Thank you for your patience and understanding